Cold Sweat

Policies

CUSTOMER SERVICE

Following are the terms and conditions of transactions at www.coldsweat.us. Any other questions can be directed to Contact Us.

Shipping Cost
Ordering Information
Ordering Security
Customer Services
Shipping Information
Return & Exchanges

ORDERING INFORMATION

How do I get shipping cost?
Click on the "BUY" button for each item you want to purchase. You will not have entered your personal or credit card information yet. Click on "shipping calculator" to get UPS shipping cost for your purchase. If your order is too large for UPS shipping, you will be prompted to call us at 1(888)775-0010 for a truck shipping service quote.

Methods of payment?
You may use the following methods of payment:
- Visa
- Mastercard
- American Express

Do I pay tax?
Cold Sweat is in New York State. If you live in the State of New York, we are required to charge you your local tax on your purchases.

How will I know that my transaction has been accepted?
We will immediately email you a confirmation with total amount of charge.

I have a question about a product?
Who can I speak with and when?
Please call our Customer Service during normal business hours. Monday thru Friday 8:30am-5pm, Toll Free 877-583-0300. If those hours do not work with your schedule, or you have trouble reaching us, contact us with where and when we can reach you.

When is my credit card charged?
When we process your order. Usually shortly after we receive your order.

Credit Card Security
All information sent over the internet is encrypted to assure privacy, click here for details. If you have a problem ordering on the website, please call us toll free at 877-583-0300 during regular business hours. Monday thru Friday 8:30am-5pm Eastern time.

Customer Service
Please email us with any inquiries at info@coldsweat.us. We will respond the same day whenever possible.

Can I check on the status of my order?
We ship via Priority Mail and no tracking data is available with this service.

Shipping Information
We ship via USPS Priority Mail.

Returns and Exchanges
All sales are final except in the case of faulty merchandise, in which case a replacement will be provided upon request and return of the damaged or non-functioning merchandise. Customer must pay shipping on all returns. If you need to return or exchange an item, please follow these instructions:
- Call 877-583-0300 to request a return authorization number.
- You will receive your return authorization number via email within 12 hours.
- Returns must be made within 7 days from the date of receipt.
- Make sure your name, address and return authorization number are stated clearly on the return address portion of the package.
- If you ship from a mailing center, they typically use their address, so be sure to request that your address be featured.
- Address the securely wrapped, prepaid, insured package to:

Cold Sweat
c/o Mountain Media
28 Clinton St. Ste. 1
Saratoga Springs, NY 12866
RA#________________